Privacy Policy

When we use your Personal data we are regulated under the EU General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (and, where applicable to our processing, the EU General Data Protection Regulation) and we are responsible as ‘controller’ of that Personal data. Our use of your Personal data is subject to your instructions, the applicable data protection legislation, other relevant UK and EU legislation and our professional duty of confidentiality.

Key terms

It would be helpful to start by explaining some key terms used in this policy:

We, us, our	Tend Legal Ltd
Personal data	Any information relating to an identified or identifiable individual
Special category personal data	Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership, genetic data, biometric data (where used for identification purposes), data concerning health, sex life or sexual orientation
Criminal convictions and offences data	Information relating to criminal convictions and offences, which we may process, for example, when carrying out anti-money laundering, sanctions and other regulatory screening.

Personal data we collect about you

The table below sets out the personal data we will or may collect in the course of providing legal services. This may include Special category personal data.

This personal data is required to enable us to provide legal services. If you do not provide personal data we ask for, it may delay or prevent us from providing those services.

Personal data we will collect	Personal data we may collect depending on why you have instructed us
Your name, address and telephone number Information to enable us to check and verify your identity, eg your date of birth or passport details Electronic contact details, eg your email address and mobile phone number Information relating to the matter in which you are seeking our advice or representation Information to enable us to undertake a credit or other financial checks on you Your financial details so far as relevant to your instructions, eg the source of your funds if you are instructing on a purchase transaction Information about your use of our IT, communication and other systems, and other monitoring information, eg if using our secure online client portal	Your National Insurance and tax details Your bank and/or building society details Details of your professional online presence, eg LinkedIn profile Your employment status and details including salary and benefits, eg if you instruct us on matter related to your employment or in which your employment status or income is relevant. Your employment records including, where relevant, records relating to sickness and attendance, performance, disciplinary, conduct and grievances, eg if you instruct us on matter related to your employment or in which your employment records are relevant. Your racial or ethnic origin, gender and sexual orientation, religious or similar beliefs, eg if you instruct us on discrimination claim. Your trade union membership, eg if you instruct us on a discrimination claim or your matter is funded by a trade union. Personal identifying information, such as your eye colour or your parents’ names, eg if you instruct us to incorporate a company for you.

Personal data we will collect

Personal data we may collect depending on why you have instructed us

Your name, address and telephone number

Information to enable us to check and verify your identity, eg your date of birth or passport details

Electronic contact details, eg your email address and mobile phone number

Information relating to the matter in which you are seeking our advice or representation

Information to enable us to undertake a credit or other financial checks on you

Your financial details so far as relevant to your instructions, eg the source of your funds if you are instructing on a purchase transaction

Information about your use of our IT, communication and other systems, and other monitoring information, eg if using our secure online client portal

Your National Insurance and tax details

Your bank and/or building society details

Details of your professional online presence, eg LinkedIn profile

Your employment status and details including salary and benefits, eg if you instruct us on matter related to your employment or in which your employment status or income is relevant.

Your employment records including, where relevant, records relating to sickness and attendance, performance, disciplinary, conduct and grievances, eg if you instruct us on matter related to your employment or in which your employment records are relevant.

Your racial or ethnic origin, gender and sexual orientation, religious or similar beliefs, eg if you instruct us on discrimination claim. Your trade union membership, eg if you instruct us on a discrimination claim or your matter is funded by a trade union.

Personal identifying information, such as your eye colour or your parents’ names, eg if you instruct us to incorporate a company for you.

For information on why we use this personal data, see below: ‘How and why we use personal data’ and ‘How and why we use special category personal data’.

How your personal data is collected

We collect most of this information from you, direct or via our secure online client portal. However, we may also collect information:

from publicly accessible sources, eg Companies House or HM Land Registry;
directly from a third party, eg:
- sanctions screening providers;
- credit reference agencies;
- client due diligence providers;
from a third party with your consent, eg:
- your bank or building society, another financial institution or advisor;
- consultants and other professionals we may engage in relation to your matter;
- your employer and/or trade union, professional body or pension administrators;
- your doctors, medical and occupational health professionals;
via our website: we use cookies on our website (for more information on cookies, please see our cookie policy)
via our information technology (IT) systems, eg:
- case management, document management and time recording systems;
- automated monitoring of our websites and other technical systems, such as our computer networks and connections, accounts system, communications systems, email and instant messaging systems.

How and why we use personal data

The table below explains how we use personal data and our reasons for doing so:

What we use personal data for	Our reasons
To provide legal services to our clients	For the performance of our contract with our client or to take steps at our client’s request before entering into a contract
Profiling clients and/or Conducting checks to identify our clients and verify their identity Screening for financial and other sanctions or embargoes Other processing necessary to comply with professional, legal and regulatory obligations that apply to our business, eg under health and safety regulation or rules issued by our professional regulator	To comply with our legal and regulatory obligations
Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies	To comply with our legal and regulatory obligations
Ensuring business policies are adhered to, eg policies covering security and internet use	For our legitimate interests or those of a third party, ie to make sure we are following our own internal procedures so we can deliver the best service to you
Operational reasons, such as improving efficiency, training and quality control	For our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service for you at the best price
Ensuring the confidentiality of commercially sensitive information	For our legitimate interests or those of a third party, ie to protect our intellectual property and other commercially valuable information To comply with our legal and regulatory obligations
Preventing unauthorised access and modifications to systems	For our legitimate interests or those of a third party, ie to prevent and detect criminal activity that could be damaging for us and for you To comply with our legal and regulatory obligations
Updating and enhancing client records	For the performance of our contract with you or to take steps at your request before entering into a contract To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, eg making sure that we can keep in touch with our clients about existing and new services
Statutory returns	To comply with our legal and regulatory obligations
Ensuring safe working practices, staff administration and assessments	To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, eg to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you
Marketing our services to: - existing and former clients; - third parties who have previously expressed an interest in our services; - third parties with whom we have had no previous dealings.	For our legitimate interests, ie to promote our business to existing and former clients
Credit reference checks via external credit reference agencies	For our legitimate interests, ie for credit control and to ensure our clients are likely to be able to pay for our services
External audits and quality checks, eg for Lexcel, ISO or Investors in People accreditation and the audit of our accounts	For our legitimate interests or those of a third party, ie to maintain our accreditations so we can demonstrate we operate at the highest standards To comply with our legal and regulatory obligations
AI processing	Using artificial intelligence (AI), software and other technology tools to provide legal services and run our business, eg document review and analysis, due diligence and screening, drafting support, note-taking and client interaction tools, and business administration. For the performance of our contract with you or to take steps at your request before entering into a contract. For our legitimate interests or those of a third party, ie to deliver our services efficiently, accurately and cost-effectively. To comply with our legal and regulatory obligations, eg where tools support client due diligence or sanctions screening. Outputs from these tools are reviewed by our people, and we do not use them to make decisions based solely on automated processing that produce legal or similarly significant effects for you.

How and why we use Special category personal data

There are ten potential grounds for using Special category personal data under data protection law. Generally, where we use Special category personal data, we will do so on the ground that this is necessary for establishing, exercising or defending legal claims. This includes using Special category personal data, where necessary, for:

actual or prospective court proceedings;
obtaining legal advice; or
establishing, exercising or defending legal rights in any other way.

Where that condition does not apply, we will identify another applicable condition under data protection law, which may include obtaining your explicit consent where appropriate.

Where we process criminal convictions and offences data, eg when carrying out anti-money laundering, sanctions and other regulatory screening, we will do so only where permitted by data protection law, for example where this is necessary for establishing, exercising or defending legal claims, for obtaining legal advice, or to comply with regulatory requirements, including those relating to preventing fraud and money laundering

Promotional communications

We may use your Personal data to send you updates (by email, text message, telephone or post) about legal developments that might be of interest to you and/or information about our services, including exclusive offers, promotions or new services or products.

We have a legitimate interest in processing your Personal data for promotional purposes (see above ‘How and why we use Personal data’). However, separate rules apply to marketing by electronic means. We will only send you promotional communications by email or text message where you have consented or, if you are an existing or former client, where we obtained your contact details in the course of providing (or discussing providing) services to you, the communications relate to similar services, andyou were given a simple opportunity to opt out when we collected your details and in each communication we send. We will not make marketing calls to you unless you have told us you are happy to receive our calls. Where consent is needed, we will ask for this consent separately and clearly.

We will always treat your Personal data with the utmost respect and never share it with other organisations for marketing purposes.

You have the right to opt out of receiving promotional communications at any time by:

contacting us by email to info@tend.legal.
using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

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Who we share your Personal data with

We routinely share Personal data with:

professional advisers who we instruct on your behalf or refer you to, eg barristers, medical professionals, accountants, tax advisors or other experts;
other third parties where necessary to carry out your instructions, eg your lender in the context of a transaction or Companies House;
credit reference and KYC agencies;
our insurers and brokers;
external auditors, eg in relation to ISO or Lexcel accreditation and the audit of our accounts;
our bank;
external service suppliers, representatives and agents that we use to make our business more efficient, eg typing services, marketing agencies, document collation or analysis suppliers;
providers of artificial intelligence (AI), software and other technology tools that we use to deliver legal services and run our business, eg document review or analysis, due diligence or screening, and note-taking or client interaction tools.

We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers relating to ensure they can only use your Personal data to provide services to us and to you.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some Personal data with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

We will not share your personal data with any other third party.

Where your Personal data is held

Your Personal data may be held at our premises and on the systems we use to run our business, including cloud-based and other hosted IT systems provided by our third party agencies, service providers, representatives and agents as described above (see ‘Who we share your Personal data with’).

Some of these third parties may be based outside the UKand/or European Economic Area (EEA). For more information, including on how we safeguard your Personal data when this occurs, see below: ‘Transferring your Personal data out of the UK and EEA’.

How long your Personal data will be kept

We will keep your Personal data after we have finished advising or acting for you. We will do so for one of these reasons:

to respond to any questions, complaints or claims made by you or on your behalf;
to show that we treated you fairly;
to keep records required by law.

We will not retain your data for longer than necessary for the purposes set out in this policy. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the Personal data,the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes by other means, and applicable legal, regulatory, tax, accounting and reporting requirements. Different retention periods apply for different types of data, and details are available on request.

Transferring your personal data out of the UK and EEA

To deliver services to you, it is sometimes necessary for us to share your personal information outside the UK and/or European Economic Area (EEA), eg:

with your and our service providers located outside the UK/EEA;
if you are based outside the UK/EEA;
where there is an international dimension to the services we are providing to you.

These transfers are subject to special rules under UK and, where applicable, EU data protection law. Under UK law, we will only transfer your Personal data outside the UK where the standard of protection for your Personal data will not be materially lower than in the UK. In practice, this means we can only transfer your Personal data to a country or international organisation outside the UK/EEA where:

the country or international organisation is covered by UK adequacy regulations (or, where relevant, a European Commission adequacy decision); or
there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for data subjects; or
a specific exception applies under data protection law.

Where we rely on appropriate safeguards, these will usually take the form of standard contractual terms approved for use in the UK, such as the International Data Transfer Agreement or the International Data Transfer Addendum to the European Commission’s standard contractual clauses, and we will assess whether any additional measures are needed to protect your Personal data. To obtain a copy of these safeguards, please contact us (see ‘How to contact us’ below).

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Further information

If you would like further information about data transferred outside the UK or EEA, please contact us (see ‘How to contact us’ below).

Your rights

You have the following rights, which you can exercise free of charge:

Access	The right to be provided with a copy of your personal data
Rectification	The right to require us to correct any mistakes in your personal data
To be forgotten	The right to require us to delete your personal data in certain situations
Restriction of processing	The right to require us to restrict processing of your personal datam in certain circumstances, eg if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations
To object	The right to object: At any time to your personal data being processed for direct marketing (including profiling); In certain other situations to our continued processing of your personal data, eg processing carried out for the purpose of our legitimate interests.
Automated decision-making	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
Withdraw consent	The right to withdraw your consent at any time where we are relying on consent to process your Personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

email, call or write to us – see below: ‘How to contact us’; and
let us have enough information to identify you (eg your full name, address and client or matter reference number);
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
let us know what right you want to exercise and the information to which your request relates.

No fee usually required

You will not usually have to pay a fee to exercise any of your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

Keeping your Personal data secure

We have appropriate security measures to prevent Personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your Personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you may raise about our use of your information.

If you are unhappy with how we have used your Personal data, or you think we have not complied with data protection law, you have the right to complain to us. This applies whether or not you are a client of ours.

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You can complain in any way you choose, including by email to info@tend.legal, by telephone on 020 3918 1776, by post to the address below, or in person. Your complaint does not need to use any particular form of words. It would help us if you could tell us your name and contact details, what your concern is, and how you would like it to be resolved.

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We will acknowledge your complaint within 30 days of receiving it. We will then look into your complaint without undue delay, in a way that is reasonable and proportionate to the issues you have raised. We may ask you for further information to help us do this. We will keep you informed of our progress and tell you the outcome, including any steps we have taken or will take, without undue delay.

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If your complaint is about our legal services or charges, rather than our use of your Personal data, please see our Complaints Policy.

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You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection. The ICO can be contacted at https://ico.org.uk/make-a-complaint or on 0303 123 1113. The ICO will usually expect you to have raised your complaint with us first.

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Your duty to inform us of changes

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It is important that the Personal data we hold about you is accurate and current. Please keep us informed if your Personal data changes during your relationship with us, for example a new address or email address.

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Third-party links

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Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

How to contact us

Please contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.

Our contact details are shown below:

Our contact details
Tend Legal Ltd, Global House Business Centre, 1 Ashley Avenue, Epsom, Surrey KT18 5AD info@tend.legal 020 3918 1776

Changes to this privacy policy

This privacy policy was last updated October 2026

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We may update this privacy policy from time to time. We will publish the updated version on our website and, where appropriate, notify you of significant changes, eg by email if you are a client.